Consultant – Customer Experience

  • Công ty: Gapo
  • Địa chỉ: Golden Land Tower, 275 Nguyễn Trãi, Quận Thanh Xuân, Hà Nội
  • Hạn nộp hồ sơ: 30/09/2021
  • Thu nhập: 800$ - 1000$


*Customer support (80%):

  • Consult and support customers in deployment and after deployment phrase via call, meeting, email or chat;
  • Handle cases from customers/partners regarding questions or issues with products and services;
  • Support and maintain excellent service level requirements.

* Collaboration & Innovation (20%):

  • Working closely with Product and BD teams – to be the voice of the customer for future product roadmap and upgrades;
  • Organise and prioritize customer feedback;
  • Listen to customer needs and demonstrate Gapowork best practices/solutions in a clear coherent & innovative manner;
  • Others task as BDM assigned.


  • Bachelor’s degree;
  • Minimum 1 years of experience in professional Customer services or Sales or related fields;
  • Excellent customer service attitude with the ability to maintain a professional demeanor when dealing with customers at all times;
  • Wow services mindset;
  • Start-up mindset, willing to learn and grow with the company;
  • Knowledge of the IT industry is advantage;
  • Excellent communications, presentation and problem-solving skills;
  • Proactive, teamwork, positive and self-motivated;


  • Negotiablly attractive salary: 800$ – 1000$/month;
  • ESOP (Employee Stock Ownership Plan) for Key members or leader;
  • Meaningful work with passionate colleagues;
  • Attractive compensation, regular assessments and salary reviews;
  • 15 to 20+ paid day off per year;
  • Attractive benefits for team activities (team building, team outing, sport, trade union activities);
  • Very nice & open office with full of accessories for recreational activities.

Thông tin liên hệ

Email: [email protected] | Sđt: 02473 066 222 Máy lẻ: 1

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